Terms and Conditions

1. Acceptance of terms

PaletteGo ("Company") provides its service subject to these Terms and Conditions. By using our service, you agree to these terms. If you do not agree, please do not use our service.

2. Services

PaletteGo creates custom figures based on photographs provided by customers. We offer personalized figurines of individuals, pets, and groups. The Company reserves the right to refuse any order that violates copyright laws or contains inappropriate content.

3. Custom orders

• All custom orders require clear, high-quality photos for reference
• We cannot guarantee exact likeness but strive for the best representation possible
• Production time varies based on complexity and order volume
• Once production begins, orders cannot be canceled or modified

4. Pricing and payment

Prices are subject to change without notice. Payment is required in full before production begins. We accept [list payment methods].

5. Shipping and delivery

Shipping times vary by location. We are not responsible for delays caused by shipping carriers. Risk of loss transfers to the customer upon shipping.

6. Refunds and returns

Due to the custom nature of our products, we cannot accept returns unless the product arrives damaged or significantly differs from the approved design. Claims must be filed within 7 days of receipt.

7. Copyright and ownership

By submitting photos, you confirm you have the right to use them. You grant PaletteGo permission to create figures based on your submitted images.

8. Limitation of liability

Our liability is limited to the purchase price of the product. We are not liable for indirect, incidental, or consequential damages.

9. Privacy

We protect your privacy and only use your information to fulfill orders. See our Privacy Policy for details.

10. Changes to terms

We reserve the right to modify these terms at any time. Continued use of our service constitutes acceptance of new terms.

11. Governing law

These terms are governed by [Your State] law. Any disputes will be resolved in [Your City] courts.

12. Contact

For questions about these terms, contact us at support@palettego.com.